Telephone Phrases

Answering the phone (informal)

  • Hello. Matt here. (caller unknown)
  • Hi, Jody. How are you?
  • Hey, Justin. What’s up?

Answering the phone (formal)

  • Hello? Serena speaking. (caller unknown)
  • John Sayles speaking. Who’s calling, please? (caller unknown)
  • Doctor Martin’s office. May I know who’s calling, please? (caller unknown)
  • Thank you for calling Jeans Plus. Jody speaking.
  • Hello Maria. Nice to hear from you.
  • Hello Dr Jones. How can I help you?
  • City Library. Kim speaking. What can I do for you, Robert?

Introducing yourself

  • Hey George. It’s Lisa calling. (informal)
  • Hello, this is Julie Madison calling.
  • Hi. It’s Angelina from the dentist’s office here. (informal)
  • Hello Sayoko. This is Alan calling from Big Boyz Autobody.

Asking to speak with someone

  • Hi. Is Nina there? (informal)
  • Can you put Michael on? (informal)
  • Can I talk to Josef? Tell him Marilyn’s calling. (informal)
  • May I speak to Mr. Green in the accounting department, please?
  • Good morning. Is Dr Martin available, please?

Connecting someone

  • Just a sec. I’ll get him. (informal)
  • Hang on a moment. I’ll see if she’s in. (informal)
  • One moment please. I’ll see if he’s available.
  • Hold the line please. I’ll put you through in a moment.
  • Please hold while I put you through to the manager’s office.
  • All of our staff are busy at this time. Please hold for the next available person.

Making a request

  • Could you please repeat that?
  • Would you mind spelling that for me?
  • Could you speak up a little, please?
  • Can you speak a little slower, please. My English isn’t very good, I’m afraid.
  • Could you let me know when she’ll be in the office, please?
  • Would you mind calling back in an hour? I’m in a meeting just now.
  • Can you call again? I think we have a bad connection.
  • Please hold for just a minute. I have another call.
  • Please don’t call this number again.

Taking a message

  • Can I take a message?
  • Would you like to leave a message?
  • Sammy’s not in. I can tell him you called if you like. (informal)
  • No, that’s okay. I’ll call him later. (informal)
  • I’m sorry, but Lisa’s not here at the moment. Can I take a message?
  • I’m afraid he’s stepped out. Would you like to leave a message?
  • She’s busy right now. Would you like her to return your call?
  • He’s in a meeting at the moment. Can he call you back when he’s free?
  • Fine. I’ll let him know you called.
  • I’ll make sure she gets your message.

Leaving a message

  • Can I leave a message?
  • Would you mind giving her a message?
  • Would it be possible to leave a message?
  • Could you tell her Jonathon called?
  • Could you ask him to call Paul when he gets in?
  • I don’t think he has my number. Do you have a pen handy?
  • Thanks. It’s James Brown and my number is 222 3456.

Confirming a message

  • Let me repeat that just to make sure. It’s James Brown at 222 3456?
  • Was that 555 Charles Street, Apartment 66?
  • I’ll make sure he gets the message.
  • It’s Johnny, right? And you won’t be at the club until midnight. (informal)
  • Okay, got it. I’ll let him know. (informal)

Answering machine and voicemail phrases

  • Hey, Brad here. What’s up? Let me know after the tone, OK? (informal)
  • Hi, this is Liz. I’m sorry I can’t take your call right now, but if you leave a message after the tone I’ll get back to you as soon as I can.
  • You’ve reached 222 6789. Please leave a message after the tone. Thank you.
  • Thank you for calling Dr. Mindin’s office. Our hours are 9am to 5pm, Monday to Friday. Please call back during these hours or leave a message after the tone. If this is an emergency, please call the hospital at 333 7896.
  • You have reached Steve James, your guide to Computer Technology. Unfortunately, I can’t take your call right now, but if you leave me a message and include your name and telephone number, I’ll get back to you as soon as I can. You can also contact me via email at Thank you for calling.

Leaving an answering machine or voicemail message

  • Hey Mikako. It’s Yuka. Call me, OK? (informal)
  • Hello, this is Ricardo calling. Could you please return my call as soon as possible. My number is 334 5689. Thank you.
  • Hi Anderson. This is Marina from the doctor’s office calling. I just wanted to let you know that you’re due for a check-up this month. Please call us to make an appointment at your earliest convenience.

Ending a conversation

  • Well, I guess I’d better get going. Talk again soon, OK? (informal)
  • Thanks for calling. Bye for now.
  • I have to let you go now.
  • I have another call coming through. I’d better run.
  • I’m afraid that’s my other line.
  • I’ll talk to you again soon. Bye Jules.



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